Refund Policy. Your purchase must be returned in saleable, unused, condition with the original packaging, including Universal Product Code (UPC), manuals, parts, and your receipt or packing slip. Within 21 days of purchase. Special orders and Bicycles are non-refundable.
Returns with a receipt: If you paid with cash we’ll refund your purchase with cash. If you paid using a debit card and if the card and PIN are present during the refund, we’ll credit the account used for payment. If your purchase exceeded $300 pretax, and you paid with cash or by debit card but do not have your debit card, your money will be refunded in the form of a corporate check. If you paid by credit card, we’ll credit the account used for payment.
Returns without a receipt: If you don’t have your receipt, your return is eligible only for an in–store credit. Valid government identification is required for all non–receipted returns. We carefully monitor returns and in some cases returns made without a receipt may be refused. L.I.C. Bicycles reserves the right to deny any return without a receipt.
Special order policy: Special orders require 50% deposit and are non-refundable/non-transferable. Special orders ARE special, and we want you to be a satisfied customer. L.I.C. Bicycles will special order almost any product that is carried by our manufacturers. All special orders are made in person not over the phone or email. To order non-stock, special order items, a pre-payment 50% is required.
Pre-payment is non-refundable/non-transferable, and special order
items are non-cancellable/non-returnable. Manufacturers vary in delivery time, so estimated times of arrivals are not guaranteed. As strict as this may sound, we have your best interest in mind.
Layaway policy: Layaways require 10% deposit to start a layaway. All layaways MUST be completed within 6 months of start of layaway. Layaways may be cancelled at any time without any cancellation fees. All layaways will be cancelled after 3 months of inactivity. Full refund will be issued if cancelled within 3 months of start of layaway. If cancelled after 3 months of start of layaway a store credit will be issued in the full amount paid on layaway. All layaways are kept separate from rest of the inventory, unless it is a large item such as a bicycle then it will be kept in the basement or on the bicycle rack but marked sold.
Tune ups: tune ups have a 30 day warranty any adjustment will be done at no additional cost. MUST have store receipt.
Over hauls: over hauls have 60 days of warranty any adjustment will be done at no additional cost. MUST have store receipt.
Repairs: all repairs are done within 48hrs, unless a special order item is needed. Prompt pick up is appreciated due to limited space.
Storage fees: After 1 month of repair being completed and not picked up bike will be moved off site for storage. After 2 months bike will start incurring storage fees of $2 per day. After 6 months bikes are considered abandoned and will be disposed of.
Mail order/ internet order: are not permitted since the credit card has to physically be present and swiped through the terminal at time of purchase.
Phone orders for pick up: Phone order for in store pick up is permitted but must supply credit card at time of pick up.